Q: Where is your factory?
A: Our factory is located in Wenzhou City, Zhejiang province. Our factory is close to Wenzhou port and Ningbo Port,which is convenient for export and the advantage of shipping cost.
Q: Can I visit your factory?
A: Of course! You’re very welcome to visit us. We can arrange a factory tour or an online video visit at your convenience.
Q: What certifications do you have?
A: Our machines is CE certified, and all machines are tested before delivery to ensure stable quality and precision.
Q: Can your machines be customized?
A: Yes. We can customize mold according to your production needs.
Q: What materials can these machines use to produce zippers?
A: PP Zipper and PE Zipper.
Q: How do you pack the machines?
A: We use standard export wooden cases with waterproof wrapping to ensure safe delivery.
Q: What is your delivery time?
A: Generally, it takes 15–30 days after receiving the deposit, depending on the machine type and customization level.
Q: Which ports do you ship from?
A: Normally from Ningbo or Shanghai port, China. We can also deliver to other ports if required.
Q: How do you provide installation and training?
A: We offer online technical support, operation videos, and if needed, we can send engineers to your factory for on-site training.
Q: What is your warranty policy?
A: All our machines come with a 12-month warranty. During this period, we provide free spare parts and technical support for any non-human damage.
Q: Do you supply spare parts after warranty?
A: Yes, we provide lifetime technical support and spare parts at factory price.
Q: What should I do if I encounter a problem during operation?
A: Contact our service team by email, WhatsApp, or video call — we’ll respond within 24 hours.
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